Candidates_How to Reassess Candidates Interrupted Sections

Last Updated: Apr 21, 2017 11:54AM PDT
From time to time, candidates may need to be reassessed on certain sections of the assessment, particularly if the candidate was interrupted during a timed section of the assessment. This how-to-guide will walk you through the step by step instructions required to reassess a candidate on particular section(s).

Reasons for reassessing candidates include, but are not limited to:
Pop-Up Blockers: Candidate experienced technical difficulties (usually pop-up blocker related) and was bumped out of the assessment
Internet Connection: Candidate was using wireless internet connection and lost connectivity
Firewalls, Anti-Virus/Anti-Adware/Spyware Software: Firewalls and anti-virus software can pose communication or connection issues between the candidate’s computer and the Prevue servers. This is typically the case when the candidate is using a work computer or laptop to access the assessment. The security settings on the computers may not permit candidates to access unknown websites or permit the receiving of data from such sites. Taking the assessment from a non-work related computer can be the difference between being able to access the assessment and not gaining access
Computer Compatibility: The Prevue Assessments may not be compatible with older Mac computers, although newer Mac computers that have windows-like capabilities support the Prevue Assessment.  If possible, it is recommended that candidates use a PC based computer.
Browser Compatibility: Not all browsers are compatible for opening the Prevue Assessments. Please note that in order to access the assessment Candidates must use one of the following browsers: Internet Explorer 10 or above, Firefox 30 or above, Opera 21 or above, Google Chrome 40 or above, Safari 5 or above.
Environment: The candidate was under stress or in a hectic environment.

Some things to remember about the Candidates’ Prevue Assessment experience are:
  • The first four sections of the assessment are timed sections. Each timed section must be completed in one sitting. Time allotted for timed sections is as follows:
  • Working with Words: 8 minutes
  • Working with Numbers: 3 minutes
  • Working with Shapes 1: 7 minutes
  • Working with Shapes 2: 2 minutes
  •  If the candidate has to log-out of the assessment while completing any of the timed sections, for any reason, they will not be able to complete the section exited.
  • The balance of the assessment is not timed. However these sections should be completed as quickly as possible and in accordance with the instructions preceding each section. In most cases the first or initial response will provide a more accurate picture.
  • Please note that candidates MUST use the mouse to answer all questions. Attempting to use the keyboard, particularly in any timed sections, may result in the assessment being invalidated.

Reassessing a Candidate on Interrupted Assessment Sections

STEP 1: Access the Candidate List Page
To access the Candidate List page, click on <Candidate List> under the <Candidates> menu.

STEP 2: Locate the Candidate
Use the Search function at the bottom of the Candidate List to locate the candidate. It is helpful to Search by the First Name or Last Name.
Click <Search> to display the results on the <Candidate List> screen.

STEP 3: Select the Candidate
Click on the magnifying glass located on the right hand side of the candidate who needs to be reassessed. This will load the <Candidate Details> page.
Note: You may only select one candidate at a time.

STEP 4: Candidate Details Page
The <Candidates Details> page will load and appear as displayed on the left. Click on the <Assessment> tab on the right hand side, located below the <Edit> and <Done> buttons.

STEP 5: Checking for an Interruption
On the Assessment tab, you will be able to determine if the candidate was interrupted in any of the sections, if the “Interrupt” column has a “Yes” listed below it and the line is highlighted in red. Under the column title “Time Taken”, it may read “In Progress” or show you the exact time the candidate spent in the section.

STEP 6: Reassess the Candidate
Once in the Assessment tab, place a check mark to the left of the section that needs to be re-assessed and click on "Reassess".

Note: The check box for each section will only appear if the candidate has entered that section at least once and entered the instruction screen for the next section. If the candidate does not try to sign into the next section, the check box may not be available. To rectify this, the login reassessing the candidate will need to copy the candidate’s username and password and enter it at and click through until the instructions for the next section are displayed. Once the instructions are displayed, close the Assessment and go back the Candidate Details page in Prevue Online and refresh the page in the browser. The check box will appear next to the section that was interrupted and set to “In Progress” and the login may proceed with reassessing the section.

STEP 7 (Optional): Candidate Answer Sheet
It is also helpful to check the candidate’s answer sheet by clicking on the hyper-link above the Assessment tab, located in the box at the top right hand side of the page. Opening this answer sheet will allow you to determine if the candidate answered any questions before being interrupted in that section.

You should click on the link "WNS1S2IP" above the assessment tab and save the candidate's answer sheet to your computer before clicking on reassess. This will allow you to compare the answers before and after the re-assessment.

Note: This hyper-link displays the first letter of each section that the candidate submitted responses for. For example, for a full assessment, it may read as “Assessment WNS1S2IP”. If any of the letters are missing from the Assessment hyper-link, this is an indication the section has been missed.

STEP 8: Inform the Candidate
The candidate will not receive a new invitation email from Prevue Online. Please direct the candidate to use the original invitation email, if they still have it. If not, copy and paste the candidate’s username & password into an email from the top left side of the Candidate Details page. Direct the candidate to the assessment site  A typical format for sending this information is as follows:
Username: LastName_FirstName
Password: ABC45
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